Ratings

Garage Door Specialists Inc. IconGarage Door Specialists Inc.

111 Benview Lane, Morganton

5.0 501 reviews

  • Avatar Jason Whisnant ★★★★★ a week ago
    GDS has been helping me for years at both work, and home..from residential work, to the huge warehouse doors and outside gates, these are the folks to call
  • Avatar Matt Nelson ★★★★★ 2 weeks ago
    Kara did an amazing job and was very responsive!
  • Avatar james cornelison ★★★★★ 3 weeks ago
    Christian the service technician did an excellent job.
  • Avatar Ellen Settlemyer ★★★★★ a month ago
    We had a wonderful experience- thank you! The garage door specialist (Tommy) was so courteous and professional! He was very thorough and took the time to explain things to me. I am thankful for their service!
  • Avatar Brad Whitlow ★★★★★ a month ago
    Always easy to work with. They get the job done right and in a timely manner. I would strongly recommend Garage Door Specialists.
  • Avatar Jeff Czarkowski ★★★★★ a month ago
    Quick response on time. Took the time to retrain on maintenance.
  • Avatar Jason Lawing ★★★★★ a month ago
    As a builder that has been using them for a very long time. They are the best there is. Period
  • Avatar LKN Egghead ★★★★ a month ago
    100% positive service experience. 0% positive billing experience. 2hrs labor /callout charge for 11 min service. Claimed tech drive from Lincolnton, NC to Huntersville, NC was 1h49min. Great service, but I recommend getting a quote … More before you commit to the callout visit. It is NOT a standard service charge, the clock starts when the tech starts the car and then some.
  • Avatar Cyndi Grigg ★★★★★ a month ago
    Devin & Nicholas were expert installers, efficient & professional. We love our doors!
    Robert made the service call initially; he has helped us in times past & has always done an excellent job as well.
  • Avatar Don McGinnis ★★★★★ 2 months ago
    Christian did a great job of not only replacing the spring we needed but thoroughly inspecting all aspects of both of our doors. They operate flawlessly now. Thank you for sending such a capable service man to us.
  • Avatar Timothy Brennan ★★★★★ 2 months ago
    It is about selecting a quality company and their reputation that may produce the best result. We choose GARAGE DOOR SPECIALIST, selected our product application, and agreed to the price. A perfect trifecta.
  • Avatar Larry & Michelle Zink ★★★★★ 2 months ago
    Called them and was able to get service the next day. The installer was very knowledgeable and nice.
  • Avatar Amy Phillips ★★★★★ 3 months ago
    Very prompt and easy to work with. Had an issue with the door order itself but the company made it right. Appreciate working with a great company like this. Not the first time doing business with them.
  • Avatar Nathan Worley ★★★★★ 3 months ago
  • Avatar Clinton Jeff ★★★★★ 4 months ago
    They responded promptly to a call, as our keypad was not working. THE VERY NEXT DAY after calling for service.
    Jeremy texted on his way and gave atine .
    They fixed the key pad and were SUPER! Jeremy was very personable and explained the
    … More problem and showed me what was wrong.
    Highly recommend them
    This was the third time they have come to work on our gate.
  • Avatar Bob Stout ★★★★★ 4 months ago
    Devin and Chuck did an excellent job! They provided me with a temporary fix until they could return with a long term solution. Their focus on making sure all aspects of the door spring replacement was done with utmost professionalism. … More They also educated me on how to take care of the springs. I could not be more pleased! Bob Stout
  • Avatar Bill Poteat ★★★★★ 5 months ago
    Very efficient installation. Christian was here on time, removed the old garage door, installed the new one and cleaned up all the debris. He was very pleasant and helped me pair the garage door opener to my car. He is a very good employee … More and an asset to your company. GRP
  • Avatar Ben Lowman ★★★★★ 5 months ago
    Chuck & Devin installed my garage door and 2 openers. They were both very professional and made sure everything fit up great.
  • Avatar gary smith ★★★★★ 5 months ago
  • Avatar Debra Vaughan ★★★★★ 6 months ago
    Superb service. Couldn’t shut our gate and was able to fix it very quickly over the phone. We were treated very professionally and with so much patience. Kept us from having you come out. Awesome experience. Thank you!!!!!
  • Avatar Charles .Benway ★★★★★ 6 months ago
    Devon and Chuck went over and above to ensure the doors were installed correctly. They exhibited expertise and precision and went the extra mile, when it was discovered that the wood framing around the doorway hand warped and pulled away. … More They assisted with reinforcement by screwing it together as I clamped it in place, prior to installing the weather seal.
    Although not as quiet as I anticipated, they are certainly quieter than what I had before. Is there a process for an after-installation inspection / adjustment to be performed? I would be interested in that. Things can change in the days following an installation of this sort. Thank you for a quality product, however!
    Before and after photos.
  • Avatar Alvin Daughtridge ★★★★★ 6 months ago
  • Avatar Ryan Sparks ★★★★★ 6 months ago
    I've had the pleasure of working with Garage Door Specialists, through my employer, a few times in the past year. Most recently we worked with their commercial gate division and it was the best experience yet. Jeremy and Jerry were … More a couple of pros that knocked our automated gate project outta the park.
  • Avatar David Tagye ★★★★★ 6 months ago
    Tony just left my house after installing a new door opener. He was replacing an older unit that could no longer be repaired.
    He called prior to coming out to let me know he was on his way and how long it would take him. I left him alone
    … More but checked on him a couple times to see if he needed anything. His work area was neat and he kept he the garage clean.
    After he finished, he cleaned up and even swept the area. He then went over the workings of the unit, making sure each remote was working properly.
    Definitely ask for Tony!
  • Avatar Steven Strickler ★★★★★ 6 months ago
    Robert came to our home in Lenoir just when he said he would arrive. Our problem turned out to be a minor one. Robert handled it quickly and efficiently. He was courteous and amicable. I would give him a ten-star rating, but you only … More provide five. Thanks Robert!
  • Avatar Laura ★★★★ 7 months ago
    A nice repair guy came to my home from Garage Door Specialists in Morganton, NC to take down old extension spring, and reset cable and torsion spring on one garage door and take off an old weather seal and replace with a new one (I had … More purchased) for a 2nd door. Entire job was labor. I was happy with the very polite and knowledgeable repairman, his assessment, and job done. I take off one star on this rating though, as their office didn't seem to want to offer even a ballpark estimate for the repairs prior to coming out, and after the job was completed my bill/receipt showed no breakdown & transparency of "costs" for each repair....just one flat cost. My final cost was just over $170 for only labor, no parts, and about 45-50 minutes arrival to leaving. Some surrounding garage repair places quoted me an additional whopping fee to just come out to my home, so I don't know if Garage Door Specialist charged me a travel fee, (as they are located within 10 minutes of my home), but I do know there was no mention of such a fee when I called for services, nor was it specifically listed or written on the bill. The repairman called into his headquarters after the job was completed and gave a verbal breakdown of the repairs and time to a person in the office. I paid the repairman "by check" after the job was completed. Had I chose to pay by credit card GDS would have charged me a 3% fee for a credit card payment. I hope this review helps someone when seeking this kind of service and repair.
  • Avatar brad hood ★★★★★ 7 months ago
  • Avatar Roger ★★★★★ 8 months ago
    good experience from start to finish. Kara was great to work with and Devin the installer was also
  • Avatar Janie Matthews ★★★★★ 8 months ago
    In 2022, our double garage door was damaged when someone near and dear didn’t realize it opened only halfway. The technician came promptly and repaired the track, replaced the broken hinges, oiled and adjusted the tension. The cost was … More very, very reasonable.
    Today, I called because we needed help opening the door due to power failure. My husband had recent heart surgery, and I have back problems. The owner was in the area and came quickly to lift it for us. I highly recommend them. As you can see, it is a large, heavy wooden door.
  • Avatar Frank Daddino ★★★★★ 9 months ago
  • Avatar Ralph cline ★★★★★ 11 months ago
    Garage Door Specialists responded quickly to my request for service and they were able to diagnose the issues with my garage doors and complete repairs quickly. Thank you for your quick, efficient and friendly service.
  • Avatar Barbara ★★★★★ 11 months ago
    When ordering the parts for my repair, every phone call was pleasant and they kept me informed every step of the way. Once the necessary parts were received from the manufacturer, they promptly scheduled an appointment and flawlessly made … More the repair. Even though I hope to not need another repair, I'm glad to have them for a future resource and would highly recommend them!
  • Avatar Brian Steers ★★★★★ 11 months ago
    Did a great install on our new garage, courteous, on time, and professional. Had a position sensor issue a few days later, guys fixed within one day. All good, will recommend to anyone who needs garage door install or repair.
  • Avatar Susan Taylor ★★★★★ 3 years ago
    Very nice company to work with and a well stocked showroom with doors to look at and lay hands on, which was important to us.
    Kara Bassett was extremely helpful in the selection and ordering process. Robert came out and measured and looked
    … More at the job initially and was so friendly and nice.
    Cori and Chuck were prompt when showing up for installation calling to let us know when they would arrive. They were both so personable. They were very knowledgeable of how to do the installation and took measures to get all the panels to match up.
    At the end of the project they showed us how everything works and made sure we were completely happy before leaving. We love the quality of the doors and the competency of the employees at this company. Could not be more pleased with the product or the service. Would definitely recommend them.
    Susan Taylor

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